Doti HealthCare transforms the way healthcare practices strategically operate, communicate and serve their patients, ultimately impacting patient satisfaction, reputation and profitability.
Part 3 in a series on Breaking Bad News to Patients You're a physician communicating treatment options with a terminally…Read More
Perception is more prevalent than reality…in medical clinics of all sizes. Ultimately, patient satisfaction impacts the bottom line of your…Read More
Irene was very prompt, professional and specific. She opened dialog among our staff in a very effective and non-threatening way. She helped us clarify our mission statement and provided several “measurable” techniques by which to monitor our growth and engagement with our staff and patients. It was a pleasure to work with and learn from her valuable experience. She was the “evangelist” to get us excited…now it’s up to us to sustain it and grow!
“To anyone and everyone looking for a consultant to improve their customer service in general and their new patient process in particular, I urge you to engage Irene.
Irene spent more time with me than the other consultants that I have utilized both before and after training my staff. We clearly delineated my goals prior to training and later reviewed the progress made in general and specifically for each team member. Her dedication to helping me achieve my goals was exemplary. She made a profound difference. Can’t thank her enough!”
“I had the honor of having Irene Doti provide my staff and me with expert instruction on how to market, brand our practice, handle patients with maximum efficiency, how to present treatment in a way that connects to specific personality traits, how to ask for referrals, and how to set goals for ourselves.
She really connected with each staff member and her instruction was highly personalized, well prepared, and fun!
We have had several practice management experts visit the practice, but Irene Doti is in a class by herself. She zeros in on the areas where we needed work with her unique, customized approach. Our case presentation skills and referral strategies have improved dramatically. Irene really cares—and she has reached out to us several times since her visit to see how we are doing. I give her the highest recommendation as a practice advisor.”