Medical Practices • Urgent Care Centers • Ambulatory Service Centers
Irene focuses on building the patient communication skills of the entire practice, including physicians; physician extenders; nurses; medical assistants and front desk to dramatically enhance patient satisfaction and patient compliance.
Dental • Dental Specialty Practices
Irene has developed a nationally renowned Case Acceptance Training that represents an innovative, customer-centered approach to selling and marketing dental cosmetic services and cases. Along with Patient Service training–that focuses on instilling a patient-concierge approach to treatment, her Case Acceptance Training has resulted in significant case increases for top dentists throughout the U.S. and Canada.
National Speaker • Workshop Leader
Irene is also a national speaker and workshop leader on the following topics:
• Patient Satisfaction and Health Reform
• Case Acceptance in Dentistry & Plastic Surgery