Medical practices are overwhelmed. Many are not able to determine the kinds of initiatives, changes in logistics, protocol or personnel that foster a seamless approach to generating patient satisfaction, lots of favorable online reviews, profitability and quality assurance directives that are easy to implement. Typically, the issues start with operational parts that aren’t moving cohesively, […]
It’s tough to sell a dental cosmetic case to a “social personality.” This patient is effusively friendly, annoyingly loquacious and spends at least 80 percent of the consult time chit chatting over everything but the treatment plan and price. “I’ll think about it, or talk it over with my spouse…and definitely get back to you.” Social […]
During a short window of consult time with a patient over cosmetic or precision dentistry–you have a few minutes to size someone up….However, this step is critical in gaining insight for triggering the right communication and approach for the best results. You may want to elicit the help of your front desk patient coordinators who can share their assessment of the […]
Irene was very prompt, professional and specific. She opened dialog among our staff in a very effective and non-threatening way. She helped us clarify our mission statement and provided several “measurable” techniques by which to monitor our growth and engagement with our staff and patients. It was a pleasure to work with and learn from her valuable experience. She was the “evangelist” to get us excited…now it’s up to us to sustain it and grow!
Andy FergusonBig Sky Dermatology, Bozeman, Montana
“To anyone and everyone looking for a consultant to improve their customer service in general and their new patient process in particular, I urge you to engage Irene.
Irene spent more time with me than the other consultants that I have utilized both before and after training my staff. We clearly delineated my goals prior to training and later reviewed the progress made in general and specifically for each team member. Her dedication to helping me achieve my goals was exemplary. She made a profound difference. Can’t thank her enough!”
John White, DDSBraces by White
“I had the honor of having Irene Doti provide my staff and me with expert instruction on how to market, brand our practice, handle patients with maximum efficiency, how to present treatment in a way that connects to specific personality traits, how to ask for referrals, and how to set goals for ourselves.
She really connected with each staff member and her instruction was highly personalized, well prepared, and fun!
We have had several practice management experts visit the practice, but Irene Doti is in a class by herself. She zeros in on the areas where we needed work with her unique, customized approach. Our case presentation skills and referral strategies have improved dramatically. Irene really cares—and she has reached out to us several times since her visit to see how we are doing. I give her the highest recommendation as a practice advisor.”
Edward M. Feinberg, DMDPrecision Restorative Dentistry