Medical practices are overwhelmed. Many are not able to determine the kinds of initiatives, changes in logistics, protocol or personnel that foster a seamless approach to generating patient satisfaction, lots of favorable online reviews, profitability and quality assurance directives that are easy to implement. Typically, the issues start with operational parts that aren’t moving cohesively, […]
Part 3 in a series on Breaking Bad News to Patients You’re a physician communicating treatment options with a terminally ill patient and family. Of course, it’s in the best interest of the patient to offer hope and encouragement when discussing treatment. But it’s also critical to not give hope more prevalence over reality in your […]
Perception is more prevalent than reality…in medical clinics of all sizes. Ultimately, patient satisfaction impacts the bottom line of your practice because it affects reimbursement from government-sponsored and commercial health plans. And you can’t “hide” your reputation online anymore, particularly on sites that go beyond the medical community—and into detailed prose that can make or […]
Irene was very prompt, professional and specific. She opened dialog among our staff in a very effective and non-threatening way. She helped us clarify our mission statement and provided several “measurable” techniques by which to monitor our growth and engagement with our staff and patients. It was a pleasure to work with and learn from her valuable experience. She was the “evangelist” to get us excited…now it’s up to us to sustain it and grow!
Andy FergusonBig Sky Dermatology, Bozeman, Montana
“To anyone and everyone looking for a consultant to improve their customer service in general and their new patient process in particular, I urge you to engage Irene.
Irene spent more time with me than the other consultants that I have utilized both before and after training my staff. We clearly delineated my goals prior to training and later reviewed the progress made in general and specifically for each team member. Her dedication to helping me achieve my goals was exemplary. She made a profound difference. Can’t thank her enough!”
John White, DDSBraces by White
“I had the honor of having Irene Doti provide my staff and me with expert instruction on how to market, brand our practice, handle patients with maximum efficiency, how to present treatment in a way that connects to specific personality traits, how to ask for referrals, and how to set goals for ourselves.
She really connected with each staff member and her instruction was highly personalized, well prepared, and fun!
We have had several practice management experts visit the practice, but Irene Doti is in a class by herself. She zeros in on the areas where we needed work with her unique, customized approach. Our case presentation skills and referral strategies have improved dramatically. Irene really cares—and she has reached out to us several times since her visit to see how we are doing. I give her the highest recommendation as a practice advisor.”
Edward M. Feinberg, DMDPrecision Restorative Dentistry