Physicians can be coached in the art of Patient Communications
Perception is more prevalent than reality…in medical clinics of all sizes.
Ultimately, patient satisfaction impacts the bottom line of your practice because it affects reimbursement from government-sponsored and commercial health plans.
And you can’t “hide” your reputation online anymore, particularly on sites that go beyond the medical community—and into detailed prose that can make or break a practice, such as Yelp.
Most patients judge physicians by the way they make them feel. Ever wonder why some physicians who have attended the best schools with stellar clinical outcomes may not be as popular as other physicians who simply know how to make patients feel good?
Doctors who aren’t winning communicators may find it difficult to project warmth. Perhaps the most difficult conflict I see many physicians face is separating their clinical and analytical thoughts from their patient consults.
For these physicians, I recommend comprehensive one-on-one communications’ coaching as a winning solution. Practicing medicine in a medical, clinical or urgent care setting means melding good communication with efficiency. It means asking the right questions, keeping the patient to the point, and never losing one’s cool and control over a patient’s experience.
I’ve spent over a decade working with physicians, nurses and medical assistants and technicians… throughout the US on communication skills through role playing sessions. Common patient scenarios may range from the incessant-talking patient to the surgical candidate who is morbidly obese and needs to lose some weight prior to treatment.
- Common solutions may range from selecting the right words, to adopting the right tone and modifying body language to glean the best results.
- Sometimes, it’s a matter of knowing about different patient personality types, and the best communication steps for each personality.
- Not all patients are alike. And, not everyone falls into categories. So an important step in coaching physicians is role playing a variety of situations.
For instance, some patients want to know every detail of their treatment; while others want an encapsulated explanation. The goal of my coaching is to provide the physician with the tools necessary for discerning the personality types and acting appropriately in a communicative setting which is conducive for compliance and patient satisfaction.
Let’s talk about how you can improve the way you and your physicians communicate with patients. Contact us.