Practicing medicine means blending good communication skills with efficiency, asking the right questions, keeping the patient to the point, and never losing one’s cool over a patient’s experience.
When patients judge physicians, they judge on their perception of care. Clinical skills and outcomes are indeed relevant. But in the eyes of patients, the doctors who aren’t natural communicators find it difficult to connect effectively with patients. This affects patient satisfaction and outcomes.
Many physicians are great at the analytical side to medicine; but not-so-great with behavioral skills. Today’s collaborative medicine demands that physicians communicate and connect with patients, as well as with referring providers and co-workers.