Patient Satisfaction and Health Reform – Provides an overview of CG CAHPS, its implications for medical practices, the need for patient satisfaction measures, and optimum communication strategies for physicians, clinical staff and administrative team.
The Art of Physician Communications – Today’s collaborative medicine demands that physicians communicate well with patients, referring providers and co workers. This presentation offers practices strategies for improving & measuring physician communications in the medical practice.
Case Acceptance in Dentistry – Targeting your communication to specific personality types during a patient consult is the focus of this presentation. You and your team can adopt a successful behavioral approach to consults, by marketing and “planting seeds” for desired cases & treatment.
Case Acceptance in Plastic Surgery & Elective Cases – Not all patients are alike. Consulting during a plastic surgery consult with different patient personality types is more than a patient education exercise over options. Communication is an art utilizing customer-centered behavioral signs & psychology–and affects patient expectations, compliance and outcomes. This presentation encapsulates the art of communication skills–both verbal and non verbal–that many plastic surgeons & treatment coordinators have refined by years of trial and error.
Marketing & Training a Concierge Practice – Concierge Medicine offers a higher level of care; access; additional testing and preventive care. A Patient Membership Model is becoming a viable, affordable and marketable option for attracting the patients, cases you want; and style of care. Developing, organizing your communication of message points for conveying your practice differentiators to potential clients; and your Membership Services Agreement and other aspects of care is covered in this presentation to physicians and their staff.